Requirements for a Successful Return
- Item(s) delivered within the last 30 days.
- Item(s) in the original factory carton(s) complete with all original packaging.
- Item(s) has never been installed or modified while in your possession.
- If your return meets the above criteria, please contact your sales representative or call +40 727153009 to request authorization and instructions for return.
- Returns will be accepted with prior authorization only. Any returns received in our warehouse without an issued return authorization number will be ineligible for a refund.
- You will be responsible for the cost of return shipping including insurance for the full retail value of the item(s).
- The item and all parts must be returned in the original packaging, including all wrapping and factory carton.
- The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your return.
- Installed or customized items are ineligible for return.
- Shades purchased individually are ineligible for return.
- Web special sales are a final sale and not eligible for return.
- All returns will be subject to a 25% restocking fee.
- Returns on expedited orders will automatically be charged a 25% restocking fee.
You will receive an email confirming the exact amount of your refund less applicable restocking fees once the merchandise has safely reached our warehouse and undergone inspection.